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Order Info/FAQs
Please click on a topic from the list below.
Contact us
Questions about your Palm Store order
Palm Corporate
Shopping questions
Security
Methods of ordering
Payment methods
Sales Tax
Returns
Shipping questions
Shipping methods, rates and transit time
International shipping
For questions about your Palm Store order
Phone: 800-597-6774
Email: palmpictures@ordering.com
Mail:
Palm Pictures
PO Box 2284
South Burlington VT, 05403
Palm Pictures Corporate Address
76 Ninth Avenue
Suite 1110
New York, NY 10011
Phone: 212-320-3600
Is ordering on the Palm Store secure?
Orders placed through our Web site utilize SSL (secure socket layers) to protect credit card information so it cannot be read in transit. If you do not have a browser that supports SSL or you are not comfortable sending your credit card information online, then you may call 1-800-597-6774.
How can I order Palm film and/or music titles?
Internet: http://store.palmpictures.com/index.html
Phone: 800-597-6774
We do not have a printed catalog at this time. Please call 800-597-6774 if your order will ship to a foreign address (including Canada).
What payment types does the Palm Store accept?
The Palm Store accepts Visa, MasterCard, Discover and American Express
Will I be charged sales tax on my order?
State sales tax will be charged to residents of New York and Vermont. Please contact palmpictures@ordering.com if you have further questions.
What is the Palm Store return policy?
If for any reason you are not completely satisfied with your purchase, simply return it for an exchange or refund. Return instructions will be included with your shipment or contact palmpictures@ordering.com
What are the Palm Store shipping methods?
Standard Shipping (7 to 10 business days)
UPS Ground (3 to 5 business days)
UPS 2-Day (2 business days)
UPS Next Day Saver (next business day afternoon)
| Order Total |
Standard |
UPS
Ground |
UPS-2 |
UPS1S |
Foreign
Mail |
| $0 to $29.99 |
$4.95 |
$6.95 |
$11.95 |
$24.50 |
$5.95 |
| $30.00 to $49.99 |
$6.95 |
$8.95 |
$14.95 |
$29.50 |
$11.95 |
| $50.00+ |
FREE |
$10.95 |
$16.95 |
$32.50 |
$13.95 |
Do you process international orders?
We cannot process orders for foreign shipments at this time.
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